Confidentiality and security are paramount values for us and, consequently, we are committed to guaranteeing the privacy of the User at all times and to not collecting unnecessary information. Below, we provide you with all the necessary information about our Privacy Policy in relation to the personal data we collect, explaining:
- Who is responsible for the processing of your data.
- For what purposes we collect the data we request from you.
- What is the legitimacy for its processing.
- How long we keep them.
- To which recipients your data is disclosed.
- What your rights are.
RESPONSIBLE: see details in the legal notice
PURPOSES, LEGITIMACY AND CONSERVATION
Registration form on the website:
Purpose: The information you provide in the registration form is used for the management of web users, so that you can access your profile, check your orders and make your purchases without having to re-enter your identification data (name, surname, email and telephone) and delivery address. You can change your profile settings at any time. We may also send you satisfaction surveys and product and service evaluations. The contact details are shared with the companies in charge of deliveries, in order to proceed with the delivery of the order and contact users for delivery.
Legitimation: The consent given by the customer by accepting our Legal Notice and Privacy Policy before providing us with their personal data.
Conservation: The data of registered users will be kept indefinitely unless the user requests deregistration as a registered user, provided that there are no legal requirements that dictate their custody.
Newsletter:
Purpose: If you have subscribed to our newsletter, whether you are a customer or not, we will use your contact details to send you information about news, promotions and offers on our products, news of interest and events that may be of interest to you by e-mail, WhatsApp, SMS...
Legitimation: The user's express consent by accepting this Privacy Policy.
Conservation: The data of registered users will be kept indefinitely unless the user requests deregistration as a registered user, provided that there are no legal requirements that dictate their custody.
Contact Form.
Purpose: To provide a means for you to contact us and answer your requests for information, as well as to send you communications about our products, services and activities, including by electronic means (email, SMS, WhatsApp), only if you tick the corresponding box giving your express consent.
Legitimation: The user's consent when requesting information through our contact form and ticking the box to accept the sending of information.
Conservation: Once your request has been resolved by means of our form or answered by e-mail, if it has not generated a new treatment, and in case you have accepted to receive commercial mailings, until you request to unsubscribe from them.
Sending emails and WhatsApp customer service.
Purpose: To answer your requests for information, deal with your requests and answer your queries or doubts. If we receive your Curriculum Vitae, your personal and curricular data may form part of our databases in order to participate in our present and future selection processes.
Legitimation: The user's consent when requesting information via email, contacting us via chat or WhatsApp customer service or sending us their data (Curriculum Vitae) to participate in our selection processes.
Conservation: Your data will be stored for 10 years after any issues have been resolved through Customer Services, so that we can provide you with a better service if you need to contact us about the same issue in the future. In the event that we receive your CV, your data may be retained for 12 months for future recruitment purposes.
Obligation to provide us with your personal data and consequences of not doing so.
The provision of personal data requires a minimum age of 18 years, or where appropriate, have sufficient legal capacity to contract. The personal data requested are necessary to manage your requests, register you as a user and/or provide you with the services you may contract, so if you do not provide them, we will not be able to attend to you correctly or provide you with the service you have requested.
In any case, we reserve the right to decide whether or not to include your personal data and other information in our databases.
RECIPIENTS TO WHOM YOUR DATA IS DISCLOSED.
Your data are confidential and will not be passed on to third parties, unless there is a legal obligation to do so.
RIGHTS IN RELATION TO YOUR PERSONAL DATA.
Any person may withdraw their consent at any time after having given it, without having to justify the reason. In no case shall the withdrawal of this consent condition the execution of the contract or the relations previously generated.
You may also exercise the following rights:
- Request access to or rectification of your personal data if it is inaccurate.
- To request their deletion when, among other reasons, the data are no longer necessary for the purposes for which they were collected.
- Request the restriction of processing in certain circumstances.
- Request opposition to the processing of your data on grounds relating to your particular situation.
- Request data portability in the cases provided for in the regulations.
Other rights recognised in the applicable regulations.
Where and how to request your Rights: By writing to the data controller at the postal or e-mail address (indicated in the Legal Notice), indicating the reference "Personal Data", specifying the right you wish to exercise and in respect of which personal data.
In the event of disagreements with the company regarding the processing of your data, you can lodge a complaint with the Data Protection Agency (www.agpd.es).
SECURITY OF YOUR PERSONAL DATA
In order to safeguard the security of your personal data, we inform you that we have adopted all the technical and organisational measures necessary to guarantee the security of the personal data provided and to prevent their alteration, loss and unauthorised processing or access.
UPDATING YOUR DATA
In order for us to keep your personal data up to date, it is important that you inform us whenever there has been a change in your personal data, otherwise we cannot be held responsible for the accuracy of the data.
We are not responsible for the privacy policy regarding personal data that you may provide to third parties through links available on our website.
This Privacy Policy may be modified in order to adapt it to any changes that may occur on our website, as well as any legislative or jurisprudential modifications on personal data that may appear, so it must be read every time you provide us with your data through this website.
